Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
Kraków
Contract of employment
Remote
Responsibilities
Provide professional and timely customer support via chat and email to retail and business users
Verify customer accounts and documentation in line with internal policies and regulatory requirements
Review account activity and escalate suspicious or potentially abusive behaviour where appropriate
Interact with customers via social media channels when required
Test new product features and deliver structured feedback to Product and Engineering teams
Cooperate closely with Compliance, Product, and Technology teams to improve tools and workflows
Identify recurring issues and contribute to automation initiatives or process improvements aimed at reducing friction
Participate in internal projects focused on improving support quality, operational efficiency, and knowledge sharing
Requirements
Fluency in French (for customer-facing communication) and English (working language)
Minimum of one year of experience in a customer support role
Willingness and flexibility to work in shifts, including evening hours
Strong problem-solving skills and a customer-first mindset
Excellent communication skills with the ability to remain calm under pressure
Proactive attitude with an interest in identifying root causes and improving systems rather than only resolving individual tickets
Curiosity and interest in fintech, investing, and automation-driven solution
Nice to have:
Previous experience in fintech, customer support, compliance, or fraud-related operations
Interest in investing, trading, cryptocurrencies, or financial markets
Experience or ideas related to support automation, tooling, or process design
The offer
Competitive remuneration package
Employee stock option plan
Fully sponsored private healthcare (LuxMed)
Access to the MyBenefits platform, including Multisport Plus
Fully remote working model with the option to work from the Kraków office
International and collaborative working environment
Opportunity to join a rapidly scaling startup at an early stage
