Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?
Well, our Client offers just that ☺︎ It’s a leader in digital transformation of banking services and Cracow is one of the most important technological centers – majority of projects are delivered from Poland ☺︎
We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.
What you will do:
• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way
• Experience of data visualization tools and dashboard design
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL, Splunk
• An automation focused mindset ideally with Python proficiency
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends
Recruitment process: one on-line meeting with the hiring managers, followed by an initial phone screening with our recruiter
Hybrid work: 6 days per month from the office in Cracow
milena.gorka@veritahr.com
