Vendor Management Analyst

Support the Vendor Management function by monitoring third-party performance, producing management reporting, maintaining performance scorecards, and supporting governance activities. The role focuses on ensuring vendors meet agreed service levels, identifying performance trends, and driving continuous improvement through data-driven insights and structured follow-up.

Key responsibilities:

• Monitor vendor performance using KPIs, SLAs, and scorecards.
• Prepare performance reports, dashboards, and governance materials.
• Support vendor review meetings by tracking actions and following up on remediation plans.
• Analyse performance, risk, spend, and service data to identify trends and improvement opportunities.
• Collaborate with Technology, Operations, Finance, Procurement, and Risk teams to ensure effective vendor oversight.
• Contribute to process improvements and the standardisation of vendor management practices.