High-Speed Customer Service Recruitment
The Challenge
A major global investment banking institution with 6,000+ employees worldwide needed to rapidly scale their customer service operations in Poland. The challenge was finding 25 qualified candidates with specific language combinations (English-French, English-German, English-Hebrew) within an extremely tight timeframe.
Previous recruitment attempts with another agency had failed to deliver results. The company faced complete operational standstill in their customer service division, creating urgent business continuity risks.
The constraints were severe: candidates needed to be available immediately (within 2 weeks), with competitive compensation challenges due to the short-term contract nature (maximum 6 months employment), and the risk that accepted offers might not convert to actual start dates.
The Vision
Establish a fully operational multilingual customer service division within 2 weeks, ensuring business continuity while maintaining high-quality candidate standards across multiple language requirements.
Create a rapid-response recruitment model that could handle urgent staffing needs while ensuring successful candidate onboarding and integration into existing operations.
Demonstrate exceptional recruitment efficiency that would position our services as the preferred solution for future urgent staffing requirements across different organizational divisions.
Our Strategic Recruitment Approach
We combine rapid-response recruitment capabilities with extensive candidate databases to deliver exceptional results under extreme time pressure. Our proven methodology ensures quality candidates while meeting impossible deadlines.
Discovery & Analysis
Immediate client consultation to understand urgent requirements, followed by rapid assessment of already available candidate pool and realistic timeline establishment.
Sourcing & Screening
Leveraging our extensive candidate database combined with rapid new contact acquisition, we conducted efficient screening interviews focused on immediate availability and language competencies.
Placement & Integration
Streamlined coordination between candidate interviews, offer processes, documentation, medical examinations, and start date scheduling to ensure seamless 2-week delivery.
The Impact in Numbers
Our rapid-response recruitment solution delivered exceptional results where other agencies failed. The client expressed complete satisfaction with both speed and quality of execution.
Get inTouch
ul. Puławska 182
02-670 Warszawa
tel. +48 22 264 36 00
email: info@veritahr.com
ul. Mogilska 43
31-545 Kraków
tel. +48 12 222 00 36
email: info@veritahr.com
