Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
• Serve as a point of contact for Jira, Confluence, and Jira Service Management (JSM) usage, advising teams on practical, scalable ways to structure work and knowledge
• Provide day-to-day support to end users and key stakeholders: triage queries, resolve configuration requests, and translate requirements into workable solutions
• Define and promote best practices for:
– Jira project configuration (issue types, workflows, fields, screens, permissions)
– Confluence information architecture (spaces, templates, page structures, governance)
– JSM service project design (request types, portals, SLAs, queues, knowledge integration)
• Partner with teams to design and improve service and delivery processes, including incident/request workflows, approvals, and reporting
• Build and maintain automation rules (Jira/JSM) to reduce manual effort and improve consistency (e.g., routing, notifications, field updates, SLA support, approvals)
• Support planning and portfolio ways of working using Advanced Roadmaps (Plans), including hierarchy design, cross-team dependency management, and roadmap reporting
• Produce clear documentation, templates, and “how-to” guidance; run clinics, training sessions, and onboarding to improve adoption and self-service
• Support integration and reporting needs (e.g., dashboards, filters, subscriptions), ensuring teams can measure flow, service performance, and delivery outcomes
• Contribute to platform governance by recommending standards and guardrails that balance flexibility with consistency across teams
• Experience supporting hybrid environments or contributing to Cloud readiness assessments and adoption planning
• Basic Programming knowledge (e.g. Python, NodeJS)
• Strong functional knowledge of Jira Software, Confluence, and Jira Service Management, with the ability to advise both technical and non-technical users
• Practical experience configuring automation rules, request types/portals, SLAs, queues, and knowledge base integration in JSM
• Working knowledge of Advanced Roadmaps (Plans), including issue hierarchy, shared teams, capacity considerations, and roadmap views
• Confident stakeholder engagement: able to gather requirements, propose options, and explain trade-offs in plain English
• A continuous-improvement mindset, with a focus on user experience, consistency, and measurable outcomes
• Prestigious position at one of the world’s largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (6 days per month from the office in Cracow) and flexible working hours
• Private healthcare and multisport card
• Personal growth and development opportunities with the possibility to rotate between projects
• Referral program and company events
• Convenient parking
michalina.krywult@veritahr.com
