Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
Production Support Engineer
Cracow
B2B
Hybrid
Responsibilities
• Provide Production support for PB Client Onboarding system, PB Client Reporting system.
• Provide Incident analysis for systems and workout solution with development team
• Manage Incidents and Problem Records (Problem Coordinator role) via SNOW flow
• Support ongoing technical and process improvements in Support working with Support colleagues, Devops and SRE
• Response to system alerts and actions on those
• Provide support on non-office hour depends on needs. Like weekend regularly release & maintenance
Requirements
• Technologic background is required.
• Team work spirit
• Experience on IT support, Devops, SRE, ITID jobs is an advantage
• Risk awareness including identification, mitigation and control
• Inquisitive nature, want to know why there is an issue
• Knowledge in SQL and Database is an advantage
• Knowledge in Microsoft Dynamic, AWS, Azure, Java, Linux is an advantage
• Experience on managing GSD/Service Now Incident, Problem Record and CR is an advantage
The offer
• Prestigious position at one of the world’s largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (6 days per month from the office in Cracow) and flexible working hours
• Private healthcare and multisport card
• Personal growth and development opportunities with the possibility to rotate between projects
• Referral program and company events
• Convenient parking
