Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?
Well, our Client offers just that ☺︎ It’s a leader in digital transformation of banking services and Cracow is one of the most important technological centers – majority of projects are delivered from Poland ☺︎
You’ll join a team responsible for network and call center infrastructure across 55 countries – your main focus will be leading and coordinating incident response when service-impacting issues occur. You’ll support platform engineers, ensure the right people are involved in crisis calls, and help drive fast restoration of affected services. A key part of the role is also managing communication flow and maintaining clear governance during incidents. On top of that, you’ll look for ways to improve services and processes, using data analysis to identify issues earlier and become more proactive in preventing outages. This is a role where you directly contribute to the stability of critical global services.
What you will do:
• Main responsibility is to support global telecom incidents and contribute to their resolution
• Good understanding of telecom infrastructure and related components
• Work as part of a global NOC team
• Monitor infrastructure, raise vendor tickets and support service recovery
• Collaborate with incident managers and other teams, providing input on data centre incidents
• Work in a global “follow the sun” model, including shifts and weekends
• Restore IT systems and support services according to agreed service levels and incident processes
• Help reduce outages and recurring infrastructure issues
• Ensure global standards are followed
• Work with service providers to meet contractual obligations and drive continuous improvement
• Good understanding of Data Networks Topologies and protocols
• Drive to improve the services we provide to our business
• Provide valuable inputs in process improvement
• Need to be a good team player and able to collaborate at all levels
• Experience of Working to ITIL/Agile Standards/Framework
• Willingness and ability to learn new telecoms technologies and supporting tools
• Prestigious position at one of the world’s largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (6 days per month from the office in Cracow) and shift work (day shift and evening shift, including weekends)
• Private healthcare and multisport card
• Personal growth and development opportunities with the possibility to rotate between projects
• Referral program and company events
• Convenient parking
Recruitment process: two on-line meetings with the hiring managers, followed by an initial phone screening with our recruiter
Hybrid work: 6 days per month from the office in Cracow
milena.gorka@veritahr.com
