Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?
Well, our Client offers just that ☺︎ It’s a leader in digital transformation of banking services and Cracow is one of the most important technological centers – majority of projects are delivered from Poland ☺︎
We are looking for a Network Support Specialist to support IT and OT network services across 55 countries in a 24/7 follow-the-sun model. The role focuses on 2nd and 3rd line incident management, restoring services in line with agreed SLAs, and supporting network stability. It includes handling scheduled changes and maintenance tasks, as well as close coordination with internal teams and vendors to ensure smooth service delivery, proper escalation, and continuous availability of critical infrastructure.
What will you do:
• Be part of a team responsible for providing L2 and L3 production support across global IT and OT network infrastructure such as Router / Switch, Firewall, Load-balancing, DNS etc.
• Network troubleshooting to deliver desired performance or break-fix
• Working with various IT teams including Incident Management during crisis situations and OT teams (Real Estate, Cybersecurity) representing the Connectivity team
• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
• Contribute to continuous improvement activities to drive down infrastructure outages and repeat failures, working with both internal engineering teams and external vendors to improve the service
• Over 8+ network technology supporting experience in large company
• Strong technical skills for handling variable IT and OT network Technology such as Cisco Router / Switch, Cisco ACI, Juniper Router, Checkpoint Firewall, DNS, F5 etc.
• Deep understanding of Data Networks Topologies and protocols
• Strong drive to improve the services we provide to our business
• Need to be a good team player, able to guide less experienced engineers and collaborate at all levels
• Understanding of Working to ITIL / Agile Standards / Framework
• Experienced with network management tools such as Splunk, Sevone, NetScout, Wireshark or similar tools
Nice to have:
• Valid industry certification such as CCNP/CCIE
• Python programing or network automation experience
• Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali
• Prestigious position at one of the world’s largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (6 days per month from the office in Cracow)
• Private healthcare and multisport card
• Personal growth and development opportunities with the possibility to rotate between projects
• Referral program and company events
• Convenient parking
Recruitment process: one on-line meeting with the hiring managers, followed by an initial phone screening with our recruiter
Hybrid work: 6 days per month from the office in Cracow
milena.gorka@veritahr.com
