Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:
IT Support Specialist with Dutch
Kraków
Contract of employment or B2B
Hybrid
Responsibilities
We are looking for an IT Support Specialist with Dutch to provide technical assistance and ensure the smooth operation of workplace technology across the organization. What you will do:
Providing first-line technical support via phone, email, and ticketing systems in Dutch and English
Troubleshooting hardware, software, and access-related issues
Managing user accounts, password resets, and access permissions
Supporting Microsoft 365 applications and workplace collaboration tools
Installing and configuring laptops, desktops, and peripheral devices
Assisting users with technical issues and ensuring timely resolution of incidents
Escalating unresolved cases to relevant support teams when required
Maintaining accurate records of incidents, requests, and resolutions
Supporting onboarding and offboarding processes from an IT perspective
Requirements
Fluency in Dutch (C1) and good command of English (B2 or higher)
Minimum 2 years of experience in IT Support, Service Desk, Help Desk, or a similar role
Good knowledge of Windows operating systems and Microsoft 365
Experience working with ticketing systems and handling technical incidents
Familiarity with Active Directory and user account management
Basic understanding of networking concepts and troubleshooting
Strong problem-solving and communication skills
Customer-focused attitude and ability to work effectively under pressure
Ability to manage multiple priorities and work independently
The offer
Competitive salary and attractive benefits package
Flexible working arrangements, including hybrid work options
Access to training, professional development programs, and learning resources
Supportive and collaborative international work environment
Opportunities for career progression and internal growth
Exposure to diverse projects and cooperation with cross-functional teams
Modern office space and tools that support efficient work
